Shipping policy

SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

In-Store Pickup

In-store and curbside pickup are available for. Pickups are available.

We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free Standard shipping on Orders over Rs2500.

Shipping Fees

We also offer shipping at the following rates:

Order Price

Charges

Rs0 - Rs2499

Rs220

Over Rs2500

Free Shipping

If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

WHAT HAPPENS IF MY ORDER IS DELAYED?

Orders Are usually dispatched within 24 Hours From Lahore.

Courier takes 2-5 Days to Deliver Depending on City.

Delivery in Lahore within working 2 days
Delivery in Punjab working 2-4 days
Delivery out of Punjab working 3-5 days

Inquire First For Urgent Deliveries.

To Make Sure Your Parcel is delivered on Time: Complete Home or Workplace Addresses are Required.

Please Cooperate With Courier in Terms of Delivery During Disturbance of Weather, Political, And Other National Issues.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy. https://pelikas.pk/policies/refund-policy

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

WhatsApp:03258229929

Frequently Asked Questions

Can I get the notebooks or gift boxes customized?

Yes, many of our black-page notebooks and gift sets can be customized. Message us on WhatsApp with your requirements and we’ll confirm options and timeline.

Do you offer Cash on Delivery?

Yes, Cash on Delivery is available across Pakistan. You can also pay via bank transfer or online methods at checkout.

How long do the Peliaks perfumes last?

Our signature fragrances (including Smart Black) are designed to last several hours. Longevity depends on skin type and weather, but most customers report strong performance throughout the day.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay for your convenience.

Can I modify or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. Please contact our support team immediately.

Do you offer gift wrapping?

Yes, gift wrapping is available for a small additional fee. You can select this option during checkout.

What if I receive a damaged item?

Please contact us within 48 hours with photos of the damage. We'll arrange a replacement or full refund immediately.

How do I contact customer support?

You can reach our support team via email, live chat, or phone. We're available Monday-Saturdar, 9am-6pm.

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Shipping policy

Frequently Asked Questions